Shipping Policy
Effective Date: January 8, 2025

Thank you for choosing Rolunie! Our Shipping Policy is designed to provide you with a smooth, reliable, and timely delivery experience. Below, you’ll find information about our shipping methods, costs, processing times, and more.

1. Shipping Methods and Delivery Times

We offer several shipping options to ensure that your order arrives safely and on time. Delivery times depend on the method selected and the destination.

  • Standard Shipping:

    • Estimated delivery: 5-7 business days within the United States.

  • Expedited Shipping:

    • Estimated delivery: 2-3 business days within the United States.

  • International Shipping:

    • Delivery times vary by destination, typically 7-14 business days.

2. Shipping Costs

Shipping costs are determined by the size, weight, and destination of your order. You will be able to review the shipping cost during checkout before confirming your order.

  • Free Shipping:

    • Free standard shipping on orders over $50 within the United States.

  • Express Shipping:

    • Additional fees apply for expedited shipping options. Shipping charges are calculated at checkout.

3. Order Processing

  • All orders are processed within 1-2 business days of receiving payment.
  • You will receive an order confirmation email once your order is placed and a tracking number once it has been shipped.

4. Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. You can track the status of your package through the carrier’s website (e.g., UPS, FedEx, USPS).

5. Shipping Restrictions

  • We ship to all 50 states within the United States and selected international destinations.
  • Some items may be subject to additional shipping charges or require special delivery arrangements. We will contact you if this applies to your order.
  • P.O. Boxes: Some carriers may not deliver to P.O. Box addresses.

6. International Orders

  • International customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in the destination country. These fees are separate from the shipping charges and are the responsibility of the customer.

7. Shipping Delays

While we strive to meet the expected delivery times, shipping delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or public holidays. If your order experiences a delay, we will notify you as soon as possible.

8. Damaged or Lost Items

If your order is lost or damaged during transit, please contact us within 7 days of receiving your order. We will assist you with a replacement or refund, depending on the situation.

9. Contact Us

If you have any questions regarding our shipping policy or need further assistance, please feel free to reach out to us:

Address: 645 Central Ave, Buellton, California (CA), United States
Phone: (805) 688-9369
Email: info@rolunie.com
Website: rolunie.com